Cancellation Policy – VYBE Eyewear

VYBE Eyewear is operated by Nutan Optics, located at:
Shop No. 103, Beltarodi Road, Manish Nagar, Nagpur, Maharashtra – 440015, India

1. Order Cancellation by Customer

• Orders can be cancelled only before dispatch.
• To cancel, contact us at:
  📧 clubnutan@gmail.com
  📞 7721895990
• Once the order has been dispatched, it cannot be cancelled.

2. Non-Cancellable Orders

The following orders cannot be cancelled once confirmed:

• Prescription lenses
• Customized eyewear
• Lens upgrades (coatings, blue cut, etc.)

3. Cancellation by VYBE

We reserve the right to cancel orders under the following conditions:

• Product is out of stock
• Incorrect pricing or listing error
• Payment flagged as suspicious
• Delivery location not serviceable

4. Refund on Cancellation

• Refunds will be processed to the original payment method only
• Timeline: 5–7 business days
• Bank/payment gateway timelines may vary

5. Grievance Officer

Nutan Optics
📧 clubnutan@gmail.com
📞 7721895990
Response time: Within 48 hours