Terms & Conditions

These terms apply to every purchase on nutan.co.in, across our three brands: Vybe, Grazia and Miras. By using this website or placing an order, you agree to them.

1. Who we are

This website is owned and operated by Nutan Optics, an optical retailer in Nagpur since 1974.
Shop No. 103, Beltarodi Road, Manish Nagar, Nagpur, Maharashtra 440015, India
Email: clubnutan@gmail.com · Phone / WhatsApp: +91 77218 95990

2. Using this website

  • You must be 18 or older to place an order, or order with the consent of a parent or guardian.
  • You agree not to misuse the website, attempt to break its security, or use it for anything unlawful.
  • You are responsible for keeping your account details and password safe.

3. Products

  • All products are subject to availability. We may limit quantities or discontinue a product at any time.
  • We show colours and finishes as accurately as we can. Screens differ, and acetate can vary slightly from frame to frame.
  • Frame sizes are listed on each product page. Our try-on and face-scan tools are guides; they are not a medical fitting.

4. Prices and lenses

  • All prices are in Indian Rupees (₹) and include applicable taxes.
  • Unless stated otherwise, the price of a frame includes standard single-vision lenses with an anti-glare coating.
  • Lens upgrades (thinner, blue-light, progressive or other coatings) are charged as shown when you choose your lenses.
  • Offers and discounts apply only for the period and on the terms stated with them, and cannot be combined unless we say so.
  • If a product is listed at a wrong price by mistake, we may cancel the order and return any amount paid.

5. Prescriptions

  • You are responsible for giving us a valid, current prescription, either by upload or by typing it in.
  • We make lenses exactly to the prescription you provide. If we find an obvious error, we will contact you before making them.
  • You can also have your eyes tested at any of our stores before ordering.
  • Lenses are not a substitute for a medical eye examination. If you have pain, sudden changes in vision or other symptoms, please see a doctor.

6. Orders and payment

  • An order is confirmed only after successful payment.
  • Payments are processed securely by our payment partners, such as Razorpay. We never see or store your full card, UPI or bank details.
  • We may decline or cancel an order if a product is out of stock, a price is wrong, a payment looks suspicious, or we cannot deliver to your address.

7. Shipping and delivery

  • In Nagpur: home delivery within 12 hours of dispatch, or collect your order and have it fitted at any of our stores.
  • Rest of India: 3–5 working days by courier. Remote pin codes can take up to 7 working days.
  • Orders with prescription lenses need extra time to cut and fit the lenses. The expected date is shown on the product page and in your order confirmation.
  • Delivery dates are estimates. We are not responsible for delays caused by courier partners, weather or other events outside our control.
  • Please check the package at delivery. If the outer box is damaged, record it with the courier and tell us within 48 hours.

8. Cancellation, exchange and warranty

  • Orders can be cancelled only before dispatch. See our Cancellation Policy.
  • We do not offer refunds on delivered orders. Damaged, defective or wrong products are exchanged as set out in our Refund & Exchange Policy.
  • Every frame carries a 1-year warranty on the frame and lenses against faults in making.

9. Store services

Try-ons, eye tests, fittings, home try-ons and adjustments booked through this website are provided at our stores or at your address, subject to availability. We will confirm every booking with you on WhatsApp or by phone.

10. Intellectual property

All content on this website, including the names Nutan, Vybe, Grazia and Miras, logos, photographs, designs and text, belongs to Nutan Optics. You may not copy, reproduce or use it without our written permission.

11. Limitation of liability

To the extent the law allows, Nutan Optics is not liable for indirect or incidental losses, losses caused by misuse of a product, or delays beyond our control. Our total liability for any order is limited to the amount paid for that order.

12. Governing law

These terms are governed by the laws of India. Any dispute falls under the jurisdiction of the courts of Nagpur, Maharashtra.

13. Changes to these terms

We may update these terms from time to time. Changes apply from the date they are posted on this page.

14. Grievance Officer

Swanand Badhe, Nutan Optics
Shop No. 103, Beltarodi Road, Manish Nagar, Nagpur, Maharashtra 440015, India
Email: clubnutan@gmail.com · Phone / WhatsApp: +91 77218 95990
We acknowledge every complaint within 48 hours.

Last updated: November 2026

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