Privacy Policy
This policy explains what personal information Nutan Optics collects when you use nutan.co.in or shop with Vybe, Grazia or Miras, how we use it, and the choices you have.
1. Who we are
Nutan Optics, Shop No. 103, Beltarodi Road, Manish Nagar, Nagpur, Maharashtra 440015, India.
Email: clubnutan@gmail.com · Phone / WhatsApp: +91 77218 95990
2. What we collect
Information you give us
- Name, phone number, email address, and shipping and billing addresses
- Your prescription details, or a photo of your prescription, when you order lenses
- Booking details for try-ons, eye tests and fittings, including a note or the frames you would like kept ready
- Messages you send us on WhatsApp, by email or through the forms on this website
- Gift notes and delivery instructions
Information collected automatically
- IP address, browser, device type and pages visited
- Cookies and similar technologies (see section 6)
Payments
Payments are handled by our payment partners, such as Razorpay. We do not see or store your full card number, UPI PIN or bank login.
3. Face scan and virtual try-on
Our face scan and live try-on run in your browser. Your camera image is used on your device to measure your face and show frames on it. It is not uploaded to us or stored.
4. Your prescription
We treat prescription details as sensitive. We use them only to make and fit your lenses, keep them with your order so we can remake or check your lenses if needed, and share them only with our own lens lab.
5. How we use your information
- To process, make, deliver and support your orders, exchanges and warranty claims
- To confirm bookings and send order updates on WhatsApp, SMS or email
- To answer your questions and help you choose frames
- To send offers and news, only if you have agreed to receive them
- To improve our website and prevent fraud
6. Cookies
We use cookies to keep your bag and preferences, remember the world you were browsing, measure traffic, and show relevant offers. You can block or delete cookies in your browser settings; some parts of the website may not work without them.
7. Who we share it with
We share information only with partners who help us run our business, and only as much as they need:
- Payment partners, such as Razorpay
- Courier and delivery partners
- Our website platform (Shopify) and messaging tools, such as WhatsApp
- Analytics and advertising partners, using information about how the website is used
- Authorities, when the law requires it
We do not sell or rent your personal information.
8. How long we keep it
We keep your information for as long as we need it to serve you, honour warranties and exchanges, and meet our legal and tax obligations. After that we delete it or make it anonymous.
9. Security
We use secure servers, encrypted payments and limited staff access to protect your information. No method of sending data over the internet is completely secure, but we work to keep yours safe.
10. Your rights
You can ask us to show you the information we hold about you, correct it, delete it, or stop sending you marketing messages. Write to clubnutan@gmail.com or message us on WhatsApp, and we will respond within 30 days. You can also reply STOP to any marketing message.
11. Children
This website is meant for adults. We do not knowingly collect personal information from anyone under 18 without a parent's or guardian's consent.
12. Law
We handle personal information in line with Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.
13. Changes to this policy
We may update this policy from time to time. Changes apply from the date they are posted on this page.
14. Grievance Officer
Swanand Badhe, Nutan Optics
Shop No. 103, Beltarodi Road, Manish Nagar, Nagpur, Maharashtra 440015, India
Email: clubnutan@gmail.com · Phone / WhatsApp: +91 77218 95990
We acknowledge every complaint within 48 hours.
Last updated: November 2026