Refund & Exchange Policy

Nutan Optics runs this website and its brands Vybe, Grazia and Miras. This policy covers every order placed on nutan.co.in.

In short: we do not offer refunds on delivered orders. If something is wrong with your order, we exchange it.

1. When we exchange

We exchange a product if it arrives:

Damaged in transit
With a manufacturing defect
As the wrong product, wrong colour or wrong size
With lenses that do not match the prescription you gave us

You must tell us within 48 hours of delivery, with clear photos or a video of the product and the outer box. An unboxing video helps us approve your exchange faster.

Miras fit promise: if a Miras frame does not sit right on your face, tell us within 7 days of delivery. We adjust it, or exchange it for a size that fits.

2. What cannot be exchanged

A change of mind, or a frame you no longer like
Products that have been used or worn, or that are scratched or damaged after delivery
Products returned without their original box, case and cloth
Customised eyewear and lens upgrades (coatings, blue-light, thinner lenses, progressives), unless they arrive damaged or defective
Lenses made correctly to the prescription you gave us. If your prescription changes, or was entered incorrectly, new lenses are charged at the usual lens price.

3. How to request an exchange

Write to us on WhatsApp at +91 77218 95990, or email clubnutan@gmail.com, within the time limit above.
Send your order number and the photos or video.
We reply within 48 hours. Once we approve the exchange, we arrange a pickup, or you can bring the product to any of our stores.
We check the returned product and send your replacement.

4. What you receive

The same product, in the right condition, colour or size.
If it is out of stock, you can choose another product of the same price.
If you choose a higher-priced product, you pay the difference.
Prescription errors on our side are fixed with new lenses, free of charge.

We do not return money for delivered orders, and we do not issue cash in place of an exchange.

5. Exchange shipping

For an approved exchange, we pay the shipping both ways.
Products sent back without approval, or that do not meet this policy, are returned to you at your cost.

6. Cancelled orders

Orders can be cancelled only before dispatch, as set out in our Cancellation Policy. If a prepaid order is cancelled before dispatch, by you or by us, the amount paid goes back to your original payment method within 5–7 business days. This is the only case in which money is returned.

7. Warranty

Every frame carries a 1-year warranty on the frame and lenses from the date of delivery. It covers faults in making: hinges, joints, finish and lens coatings that peel or bubble. We repair or replace the product. The warranty does not cover accidental breakage, scratches from daily wear, loss or theft.

8. Grievance Officer

Swanand Badhe, Nutan Optics
Shop No. 103, Beltarodi Road, Manish Nagar, Nagpur, Maharashtra 440015, India
Email: clubnutan@gmail.com
Phone / WhatsApp: +91 77218 95990
We acknowledge every complaint within 48 hours.

Last updated: November 2026