Refund & Return Policy

1. Eligibility for Returns

Returns are accepted only if:

  • Product is damaged
  • Product is defective
  • Wrong product delivered

Request must be raised within 48 hours of delivery with proof (images/video).

2. Return Conditions

  • Product must be unused
  • Must be returned in original packaging

3. Non-Refundable Items

  • Prescription lenses
  • Customized eyewear
  • Used or physically damaged products after delivery

4. Refund Process

  • Refund initiated within 5–7 business days after approval
  • Credited to original payment method only

5. Return Shipping

  • If issue is from our side → we bear shipping cost
  • Otherwise → customer bears shipping cost

6. Delayed Refunds

If refund not received within 10 days:

7. Grievance Officer

Nutan Optics
📧 clubnutan@gmail.com
📞 7721895990

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